FAQ

Frequently Asked Questions



Do your employees communicate fluently in English?

Yes! All of our employees speak fluent English, and all of them have English as their first language. We are all born Americans.

When can I contact you?

Our office number is 404-538-9168. You can call or text anytime. All calls are recorded. Office hours are Mon-Fri, 8 AM - 5PM, and that’s when we return calls, etc. Email us at Bob@Birdinsulation.com. Savannah and Bob each monitor that email address for you!

Do you work on Saturdays?

Not generally; only for special cases.

How do you protect our floors?

We use canvas drop cloths throughout your home.

Do your vehicles leak oil in my driveway? If yes, who is responsible to clean up the stains?

At this writing, not any BFI trucks or machines leak oil. However, if something we are driving develops a leak without us knowing it, and drips oil on your driveway, we will pay to have the small stain removed.

Are your staff fully trained and qualified installers?

Yes! Each crew is fully trained, and most of our job-sites have a BPI (Building Performance Institute) certified foreman managing the job for you.

Do you perform background checks on your employees?

Yes! Even though these men are good friends outside of BFI, we realize that it’s important for our clients to know that we have no smokers, and everyone has passed a thorough criminal background check, and drug screen.

Do you have insurance?

Yes, we carry $1 million in contractor’s general liability insurance. We have workers comp insurance on everyone in our company. Our vehicles are insured with $1 million coverage.

How does the quoting process work?

Once you schedule your free evaluation with Savannah in our office, your assigned Comfort Pro arrives at the appointed time. He will thoroughly evaluate your home with regard to the issues you mention. Both of you will sit at your kitchen table and discuss a common-sense solution to the issues discovered from his evaluation. Your proposal is penned right there, as you participate.

How much time should I set aside for the appointment?

All houses are different. Generally, you can fit your appointment into one hour. If there is a lot to evaluate, and both of you talk quite a bit, it may take longer!

How far do you stay booked out?

On average, we stay scheduled out about 1 week. Exceptions occur, so ask about your convenient dates!

Do you require deposits?

Generally, we do not ask for a deposit.

When is payment due?

Payment is due when we present your invoice, on the day that your job is completed.

What forms of payment do you accept?

Personal checks, cash, credit cards. On qualifying jobs, we offer 12 month, same-ascash financing. As for credit cards, we accept Master Card, Discover, Visa, & Amex.

Why do you ask for my Email address?

We use your email address to send you courtesy reminders of your appointment(s). We also stay in touch, sending you an occasional announcement with regard to our services that are relevant to you. We never share our client information with anyone!

Are there rebates or tax credits available if I hire you?

Rebate programs come-and-go, as do tax credits. For current, up-to-date information on tax credits, you need to speak to a tax preparer professional. As for rebates, they would be provided by your electric utility provider; ask them.

Do you use sub-contractors?

We have our own trucks, insulation rigs, and men (employees). It would be very rare for us to use a sub-contractor. If that needed to happen on your project, we would discuss it with you before we arrived at your home. Even then, we would have a Bird Family Insulation foreman personally managing the job-site.

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We are your solution for a comfortable home.

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