Frequently Asked Questions
Yes! All of our employees speak fluent English, and all of them have English as their first language. We are all born Americans.
Our office number is 404-538-9168. You can call or text anytime. All calls are recorded. Office hours are Mon-Fri, 8 AM – 5PM, and that’s when we return calls, etc. Email us at [email protected] Savannah and Bob each monitor that email address for you!
Not generally; only for special cases.
We use canvas drop cloths throughout your home.
At this writing, not any BFI trucks or machines leak oil. However, if something we are driving develops a leak without us knowing it, and drips oil on your driveway, we will pay to have the small stain removed.
Yes! Each crew is fully trained, and most of our job-sites have a BPI (Building Performance Institute) certified foreman managing the job for you.
Yes! Even though these men are good friends outside of BFI, we realize that it’s important for our clients to know that we have no smokers, and everyone has passed a thorough criminal background check, and drug screen.
Yes, we carry $1 million in contractor’s general liability insurance. We have workers comp insurance on everyone in our company. Our vehicles are insured with $1 million coverage.
1. Call the office to set an appointment with Bob.
2. Bob gives you a call, and together you create your estimate.
3. You reflect and decide whether or not Bird Family Insulation is right for you.
4. Site visit by Bob to confirm, schedule, and collect down payment
You can read more here on our quote process page!
On average, we stay scheduled out about 1 week. Exceptions occur, so ask about your convenient dates!
Yes, we require a 20% down payment.
Payment is due when we present your invoice, on the day that your job is completed.
Personal checks, cash, credit cards. On qualifying jobs, we offer 12 month, same-ascash financing. As for credit cards, we accept Master Card, Discover, Visa, & Amex.
We use your email address to send you courtesy reminders of your appointment(s). We also stay in touch, sending you an occasional announcement with regard to our services that are relevant to you. We never share our client information with anyone!
Rebate programs come-and-go, as do tax credits. For current, up-to-date information on tax credits, you need to speak to a tax preparer professional. As for rebates, they would be provided by your electric utility provider; ask them.
We have our own trucks, insulation rigs, and men (employees). It would be very rare for us to use a sub-contractor, except in cases of spray foam insulation, where we have unique relationships with 2 spray foam operators. If we plan to use sub-contractors on your project, we would discuss it with you before we arrived at your home. Even then, we would have a Bird Family Insulation foreman personally managing the job-site.
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Our Simple, 4-Step Process
Here's What to Expect
We know your time is valuable so we made our quote process as easy and convenient as possible!
It goes like this:
- You complete your EZ online estimate
- Receive a follow-up call from your assigned Comfort Pro
- Schedule a site visit to evaluate your home, make adjustments to your estimate, and convert your estimate into a “Bird Family Promise”.
- Your crew arrives on the scheduled date, and we go to work for you!
Learn more about our process by clicking here.