Yes! All of our employees speak fluent English, and all of them have English as their first language. We are all born Americans.
Our office number is 404-538-9168. You can call or text anytime. All calls are recorded. Office hours are Mon-Fri, 8 AM - 5PM, and that’s when we return calls, etc. Email us at Bob@Birdinsulation.com. Savannah and Bob each monitor that email address for you!
Not generally; only for special cases.
We use canvas drop cloths throughout your home.
At this writing, not any BFI trucks or machines leak oil. However, if something we are driving develops a leak without us knowing it, and drips oil on your driveway, we will pay to have the small stain removed.
Yes! Each crew is fully trained, and most of our job-sites have a BPI (Building Performance Institute) certified foreman managing the job for you.
Yes! Even though these men are good friends outside of BFI, we realize that it’s important for our clients to know that we have no smokers, and everyone has passed a thorough criminal background check, and drug screen.
Yes, we carry $1 million in contractor’s general liability insurance. We have workers comp insurance on everyone in our company. Our vehicles are insured with $1 million coverage.
Once you schedule your free evaluation with Savannah in our office, your assigned Comfort Pro arrives at the appointed time. He will thoroughly evaluate your home with regard to the issues you mention. Both of you will sit at your kitchen table and discuss a common-sense solution to the issues discovered from his evaluation. Your proposal is penned right there, as you participate.
All houses are different. Generally, you can fit your appointment into one hour. If there is a lot to evaluate, and both of you talk quite a bit, it may take longer!
On average, we stay scheduled out about 1 week. Exceptions occur, so ask about your convenient dates!
Generally, we do not ask for a deposit.
Payment is due when we present your invoice, on the day that your job is completed.
Personal checks, cash, credit cards. On qualifying jobs, we offer 12 month, same-ascash financing. As for credit cards, we accept Master Card, Discover, Visa, & Amex.
We use your email address to send you courtesy reminders of your appointment(s). We also stay in touch, sending you an occasional announcement with regard to our services that are relevant to you. We never share our client information with anyone!
Rebate programs come-and-go, as do tax credits. For current, up-to-date information on tax credits, you need to speak to a tax preparer professional. As for rebates, they would be provided by your electric utility provider; ask them.
We have our own trucks, insulation rigs, and men (employees). It would be very rare for us to use a sub-contractor. If that needed to happen on your project, we would discuss it with you before we arrived at your home. Even then, we would have a Bird Family Insulation foreman personally managing the job-site.