Blog Posts in Customer Service

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  • Why doesn’t Bird Family Insulation use sub-contractors? You won’t guess the reason.
    Why doesn’t Bird Family Insulation use sub-contractors? You won’t guess the reason.

    Repeatedly, as I read & study, I am told to “remember your ‘why’?” You ask, “Bob, what’s your ‘why’ got to do with hiring subcontractors”? At the core of our business, is the “WHY” question … What is ...

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  • How the Dentist's Chair Reminded Me of the Importance of Client Feedback
    How the Dentist's Chair Reminded Me of the Importance of Client Feedback

    Many years ago, when our company was about 2 years old - I had a homeowner tell me, “ Bob, when you’ve gotten the sale, STOP TALKING!” Thankfully, I learned a lot from that seasoned gentleman. He went ...

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